Shipping & Returns

Shipping

83 North offers shipping in Canada using Canada Post services.  We specialize in shipping our items to ANY location in Canada which includes all remote, fly in only and air stage post offices.  Many of our small items are priced the same as in large cities.  However, due to the nature of shipping goods in the north, some items reflect a higher price.  In this way, we are able to offer Free Shipping on anything you find on this site to ANY location in Canada.

Required Amounts

Many of out products require the purchase of certain multiples in order to achieve shipping savings.  If you are ever confused about how much you must purchase, please call us at 877-734-6044.

When multiples are required they are in 2, 4, 6, 12 or 24’s.  This equates to the box size used to ship your product. It costs us the same to ship the box no matter what is inside – so when we set our prices we assume we are shipping a full box.

If you see an item that requires multiples of 12 – you may purchase any 12 items that all require “12”.  They will fit into the box together.  If you see an item that requires 6, you can use it with 12’s by counting it twice.  Two items that require 24 would count as one 12 item.

We know this can be confusing at first – so don’t hesitate to call for help.  We’re here to make sure the boxes are full to bring you the lowest possible price.  If you place an order that doesn’t fit into the box properly, we’ll be in touch to help make it right.

Repacks

To be able to offer products without additional shipping charges, some items need to be removed from their original retail packaging and repacked.  Items where this happens are noted on their individual product pages.  The items are still new even though they may have been opened to be resized for shipping.  Any special notes on the particular method of repacking, including whether or not the retail box is included are noted on the product page where needed.  If there is no mention of repacking, the product will be delivered in its original retail box.

Returns

83 North accepts returns on un-opened products that are in resalable condition so long as you return them within 30 days.  You are required to obtain a Return Merchandise Authorization number from us prior to send back any product.  The easiest way is to call our office at 877-734-6044.  You may also contact us by any of the means listed on your packing slip.  You are responsible for the cost of return shipping.  We will not refund any shipping charge paid to 83 North.

Defective items are usually the responsibility of the individual manufacturer.  You should contact them directly.  Some products have warranty directly with 83 North.  Those products clearly indicate their warranty status on your packing slip.  To obtain warranty from 83 North, refer to the packing slip you receive.